Support
The current and final version of Lotto Sorcerer for Mac OS X is v9.3, released Tuesday, November 12, 2019.
The current and final version of Lotto Sorcerer for Windows is v9.3, released Tuesday, November 12, 2019.
Known issues with version 9.3:
There are no known issues with version 9.3.
Support Resources
Please do not email BMT Micro for support. BMT Micro only processes payment for orders. They do not provide fulfillment or support of our products and services, and cannot help you in this regard.
*If you are going to email us, please be aware that the "Lotto" word in our title can make spam filters think that our email is spam. You can prevent this by adding "support@satoripublishing.com" to your whitelist of approved email addresses. Click here for instruction on how to do this.
If you are experiencing any difficulties using Lotto Sorcerer under Windows, try this:
- Run Lotto Sorcerer in Administrator mode.
- Run Lotto Sorcerer in Compatibility mode for Windows 7.
Top Current Questions
Q: My lottery subscription updates no longer work. How can I fix this?
A: Make sure your "Remote Database" setting in Preferences > Interface is set to "Primary". The Mirror database is no longer available.
Q: Australia's Oz Lotto changed its extra balls from 2 to 3 balls. How do I fix this?
A: You will have to set it up as a new, custom lottery in the Lottery Setup Wizard. In the Lottery Setup Wizard, click the 'No' button when asked 'Do you see your lottery on this list?'. Then follow the steps to set it up as a new lottery.
Q: I got a new computer. How do I get my registered version up and running?
A:
- You need to download and install the appropriate Evaluation Version: if you are a registered user of Lotto Sorcerer version 9, download the Evaluation Version from here; if you are a registered user of an older version, go to the archives, find the Evaluation Version for your specific version, and download and install it.
- When you run Lotto Sorcerer on your new computer, it will generate a new serial number. You will need this serial number in order to generate a replacement registration code (because the registration code is based on the serial number). You can then generate a replacement registration code for your new computer by clicking here.
Q: How do I transfer my lottery database and settings from the old computer over to the new computer?
A: Copy the entire "Lotto Sorcerer v9 Files" folder from your Documents folder of your old computer to the Documents folder on your new computer. This action will copy your lottery database, preferences, playslip settings, etc., over to the new computer.
Q: I updated my operating system, now Lotto Sorcerer reverted to the Evaluation Version. How do I get it back to the Registered Version?
A: Because Lotto Sorcerer's serial number changed, you will need a replacement registration code to convert it into the Registered Version. You can generate a replacement registration code yourself by going to the "Replace Registration Code" webpage.
Q: Powerball added Monday drawings, but Lotto Sorcerer still shows only Wednesday and Saturday as drawing days. What should be done?
A: Use Lotto Sorcerer's menu item "Lottery Structure > Edit Lottery Settings". In the Edit Lottery Setting window, choose "Powerball" from the dropdown menu, check the box for "Monday", then click the "Make Changes" button.
Q: My lottery changed its drawing pool from 1 to 45 to 1 to 48. Can you fix this?
A: You can easily fix this yourself by using Lotto Sorcerer's menu item "Lottery Structure > Edit Lottery Settings", where you can alter settings such as the number pool and the days in which the lottery is drawn.
Q: I am getting the error message "IOException in module 0A6" when launching Lotto Sorcerer. (Windows only)
A: You will need to "Add an Exclusion" setting to Windows Defender, and exclude the "Lotto Sorcerer v9 Files" folder, which is located in your Documents folder. For details as to how to add an exclusion to Windows Defender, please visit here.
Q: I am getting the error message "exception of type '06' in module '2FA-06' has been trapped" when launching Lotto Sorcerer. (macOS only)
A: Are you using macOS 10.12 ("Sierra") or higher? If so, Lotto Sorcerer does not run on macOS 10.12 or higher. Click here for solutions and alternatives.
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"Thanks for all your help in my time of distress with my computer. Your customer service is excellent and I will recommend Satori [Publishing] to other people." — D.B., Wilkes Barre, Pennsylvania
"Thank you very much for your very quick response to this issue. This is the type of customer service that produces loyal customers, such as myself." — D.D., Tacoma, Washington
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